Privacy Policy

1. Introduction

AL Nexus ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services for translation, localization, and app development.

Please read this Privacy Policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Contact us through our website forms
• Request quotes or consultations
• Subscribe to our newsletter
• Engage our translation, localization, or app development services
• Create an account with us

This personal information may include:

• Name and contact information (email, phone, address)
• Company information
• Project details and requirements
• Payment information (processed securely through third-party providers)
• Communications and correspondence with us

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information:

• IP address and location data
• Browser type and version
• Operating system
• Pages visited and time spent on our site
• Referring website
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide translation, localization, and app development services
• Communication: To respond to inquiries, provide customer support, and send service updates
• Project Management: To manage and execute your projects effectively
• Quality Assurance: To ensure the quality of our deliverables
• Business Operations: To process payments, maintain records, and manage our business
• Website Improvement: To analyze website usage and improve user experience
• Marketing: To send newsletters and promotional materials (with your consent)
• Legal Compliance: To comply with applicable laws and regulations

4. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in:

• Payment processing
• Cloud storage and hosting
• Email communications
• Analytics and website optimization
• Translation and localization services (freelancers and partner agencies)

4.2 Legal Requirements

We may disclose your information if required by law or in response to:

• Court orders or legal processes
• Government requests
• Protection of our rights and safety
• Investigation of fraud or security issues

4.3 Business Transfers

In case of merger, acquisition, or sale of assets, your information may be transferred to the new entity.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information:

• Encryption of data in transit and at rest
• Secure servers and data centers
• Access controls and authentication
• Regular security audits and updates
• Employee training on data protection
• Confidentiality agreements with staff and contractors

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

Generally, we retain client project data for 7 years after project completion for quality assurance and legal compliance purposes.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service provider
• Restriction: Request limitation of processing of your information
• Objection: Object to processing of your information for marketing purposes
• Withdrawal: Withdraw consent for processing (where applicable)

To exercise these rights, please contact us using the information provided below.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience:

8.1 Essential Cookies

Required for website functionality and security.

8.2 Analytics Cookies

Help us understand how visitors use our website to improve user experience.

8.3 Marketing Cookies

Used to deliver relevant advertisements and track campaign effectiveness.

You can manage cookie preferences through your browser settings or our cookie consent tool.

9. International Data Transfers

As a global company providing translation and localization services, we may transfer your information to countries other than your own. We ensure appropriate safeguards are in place for such transfers, including:

• Adequacy decisions by relevant authorities
• Standard contractual clauses
• Binding corporate rules
• Certification schemes

10. Children's Privacy

Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal information from children under 16. If we discover that we have collected information from a child under 16, we will delete it promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Displaying prominent notices on our website

Your continued use of our services after changes indicates acceptance of the updated policy.

This Privacy Policy is effective as of October 26, 2025, and was last updated on October 26, 2025.